About Returns and Exchanges
Return and Refund Period: If you wish to return or exchange, please contact our store through our online customer service within one week after receiving the item.
Cash on Delivery: Within 7 days after receiving the item.
Credit Card Refund: Within 7 days after receiving the item.
PayPal
Refund: Within 7 days after receiving the item.
Return Shipping Paid: Customers only need to pay for the return shipping.
Please return the item to our store within one week after receiving the notification.
We will provide customers with all the details including the return address immediately after receiving the notification.
Please note that if you contact us or return the item after the above period, we will not accept the return or exchange, whether it is due to our error or for the convenience of the customer.
Please note that the following categories of goods cannot be returned or exchanged:
・Items shipped within the last week
・Second-hand goods
・Items that are damaged or lost, packaging or accessories, are not returned or exchanged.
・Returns and exchanges due to reasons other than product defects when the order and recipient are different
【Defects caused by negligence of our store】
If the defect is caused by our fault, such as product damage, we will replace part of the product and refund you.
The procedure is as follows:
Return address: 27 FFORDD MORFA LLANDUDNO UNITED KINGDOM LL30 1ES
Return and exchange contact number: +44 20 3987 6243
Please contact us by email or phone within one week of receiving the product and provide the following information:
・Name
・Address
・Phone number
・Email address
・Product name
・Reason for exchange or return
・Order ID
The store will provide you with return instructions.
Please use the "Cash on Delivery" method to return the product to our store.
Important tips:
Please be sure to contact us in advance. Returns will not be accepted without prior contact.
Please be sure to return the item using a method that can be tracked to prevent loss.
Package the product properly and clearly mark it as "fragile".
We will not accept exchanges, returns or refunds if the damage has not been reported previously.
Once we confirm that the returned product has been delivered, we will make an exchange or refund.
[Convenient Returns for Customers]
Customers can return products at their own expense and only pay the return shipping costs.
Here is the procedure:
Please contact us by email or phone within one week after receiving the product and provide the following information:
Name
Address
Phone number
Email address
Product name
Return reason
Order ID (This will appear in the order confirmation email sent by our store after you place your order.)
The store will provide you with return instructions.
Please return the item to our store. (In this case, the shipping costs are borne by the customer.)
Remember:
Fill in the "Return/Exchange Contact Form" at the end of the receipt and return it with the product.
Please contact us by email or phone in advance.
Return items with a verifiable tracking number.
Please ensure that the item is well packaged and marked as "fragile" if appropriate.
Once we confirm that the product has arrived, we will process your refund.
[About changes made for customer convenience]
Unfortunately, we are unable to provide exchanges for the convenience of our customers. If you wish to change the size after receiving the item, please return the original order and place a new order for the required item.
[About cancellation of order]
Since we start processing your order immediately after sending the confirmation email, we will not accept cancellations or exchanges after this. In this case, we will treat it as a return based on the customer's needs.
[Customers who pay on delivery]
Customers who choose cash on delivery must pay in cash upon receipt of the item. If the billing address and the delivery address are inconsistent, please confirm with us in advance.
Email: yiioishop@gmail.com
Tel: +44 20 3987 6243