Costs and Destinations
Thank you for shopping at https://yiioi.shop/. International shipments may be delayed due to natural disasters or bad weather. To track your order, please contact yiioishop@gmail.com.
so that we can provide you with a tracking number for your order.
Currently, we only support delivery to 16 European countries (Spain, Portugal, Poland, Czech Republic, Slovakia, Slovenia, Bulgaria, Greece, Romania, Austria, Italy, Croatia, Estonia, Lithuania, Latvia and Germany). Please note that all items are tax-inclusive and you do not need to pay any additional taxes.
Delivery Time
Countries: Spain, Portugal, Poland, Czech Republic, Slovakia, Slovenia, Bulgaria, Greece, Romania, Austria, Italy, Croatia, Estonia, Lithuania, Latvia, Germany.
Approval time: 3-5 business days
Shipping time: 5-8 business days
Shipping: Free shipping
Courier: UPS/FedEx
Total delivery time = Processing time + Delivery time (depending on your location) = 5-13 business days
Order processing time
This is the time between when the buyer places the order and when the seller delivers the goods to the logistics service provider.
Orders are usually shipped within 3-5 business days after order/payment confirmation. Orders placed on weekends may experience delays.
Our warehouse is open only during normal business hours, Monday to Friday (excluding holidays). In this case, we will take measures to minimize shipping delays.
Shipping
All products are shipped free of charge.
Courier Shipping
We usually use the following couriers: FedEx / UPS
Shipping Area
Delivery Area: Spain, Portugal, Poland, Czech Republic, Slovakia, Slovenia, Bulgaria, Greece, Romania, Austria, Italy, Croatia, Estonia, Lithuania, Latvia, Germany
Clues
You will receive an email after your order is shipped. We will provide you with a tracking number (tracking number is valid for 24 hours; click here to track your order). Please note: tracking time may be longer during events or holidays.
Tracking information may take 48 to 72 hours to update.
If you cannot track your package correctly, please contact us and we will resolve the issue within 48 hours.
Delivery Time Exceeded
Shipping may be delayed due to carrier delays, bad weather, limited supply, excessive freight volume, or labor shortages. If your order is delayed, please contact us by email at yiioishop@gmail.com and we will promptly verify the situation with the shipping company. Thank you for your understanding and support.
Order Cancellation and Changes
Before Shipping:
Cancellation/Address Change/Exchange and Replacement: Free of Charge
After Shipping:
Please note! We are unable to modify, freeze or cancel orders that have already been shipped.
If you refuse to accept the delivery and return the order to our factory, it will be considered a return.
In this case, we will refund the money to your original payment method after deducting the shipping cost, so please confirm your delivery address before placing an order.
About Taxes
In rare cases, your order may be subject to customs fees paid by the government of your country rather than our website, and you will be responsible for these fees. We apologize for the inconvenience this may cause, but we have no control over the customs authorities in your country/any other country. Please contact your local customs office for more information on customs fees, duties and taxes.
Contact Us
Email: yiioishop@gmail.
Tel: +44 20 3987 6243